Castle & key

Privacy Policy

Last Updated: January 24, 2022

This Privacy Policy is intended to inform visitors to our website of our commitment to the privacy of their information. Whenever you access our products or services, Castle & Key Distillery collects and processes personal information from you. This policy describes the type of personal information collected, the ways your information is collected, and how it is protected.

Information we collect from you may include the following:

We need to collect and use certain personal information in order to provide you with products and services. The following personal information is collected when you choose to share it with us or contact us via our website, email, phone call, or in-person contact:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Payment Information such as credit or debit card details
  • Demographic Information

We may also collect the following information about how you use our website:

This information is collected using tracking tools. It includes the following types of information:

  • IP address
  • What browser is used
  • Referring URL
  • User location
  • Website pages visited
  • Search terms entered on our website
  • Information collected through cookies and other technologies

How this information is collected from you:

Information is collected directly from you when you perform the following actions:

  • Register on our site
  • Sign up for emails
  • Contact us
  • Enter your information for a promotion
  • Submit your information by making a purchase

Information is collected indirectly from you using the following methods:

  • Tracking tools like cookies and web beacons
  • The use of our website over time gathers information
  • Third parties, such as  social media platforms, may share information about you with us

We use this information for the following reasons:

  • In regards to customer service inquiries and requests, this information is used for your convenience
  • In order to communicate with you in response to customer feedback, information about your account with us, and purchases you may make on our website or in our store
  • In response to your requests or questions, we will use your information for the purpose of providing you with assistance or handling inquiries and complaints
  • To better customize and improve your experience both on our website or while visiting our distillery property
  • Our team will use this information for marketing purposes
  • To protect ourselves, our customers, and our visitors, this information is used for security purposes
  • To reach out to you for feedback on your experience with us

All information collected and used as permitted by law.

Third Parties

Your information may be shared with third parties. Third parties include social media platforms, payment services, marketing platforms, and more. Those third parties may participate in the operation of our website, data analytics, or marketing. We are not responsible for the privacy practices of any third parties, and the inclusion of a link to a third party on our website does not imply our endorsement of the linked website or party.

Information may also be shared to comply with a legal obligation, such as sharing with a government agency or pursuant to a court order, or because we have a legitimate interest.

You can control the sharing of your information in the following ways:

  • Opting out of marketing emails and newsletters
  • Controlling cookies and tracking tools
  • Turning off GPS Location Services on any mobile device used to access our website

All visitors to our website or social media platforms must be 21 years of age or older. Our services are not directed towards those under 21 years of age, and we do not knowingly collect personal information from such persons.

We do our best to provide you security

We cannot promise that usage of our website is totally secure, so we encourage you to always exercise caution when interacting with any website including ours. Please do not send us sensitive personal information. No data transmission over the Internet is completely secure.

Your information is stored in the United State of America

Our website is subject to U.S. laws. Users outside of the U.S. must understand and agree that any information shared with us is stored in the United States and not protected under any laws outside of the U.S. This privacy policy does not apply to any websites you may visit via link on our website or social media platforms. This privacy policy may be updated at any time. By visiting this website, you consent to the use of your information in accordance with this policy. We retain personal information for as long as permitted or necessary consistent with applicable law.


Updates to the Privacy Policy

The “Last Updated” date listed at the top of this page indicates the last time this policy was reviewed and revised. We may change this Privacy Policy at any time. Your use of our services after changes have been made indicates that you accept the revised Privacy Policy.

Contact Us

For any questions or concerns regarding this website or these Terms and Conditions, please contact us.

Email: info@castleandkey.com
Mail: 4445 McCracken Pike Frankfort, KY 40601
Phone: 502.395.9070